Zuidema Consulting

Main Services Overview

Business Case Management

contains the arguments for the start of a project and is the ideal tool for keeping projects on track. By processing the opportunities and threats for the company, through the initial focus, continuous updating and the final measurement in the business case, the project objectives will be held in line with the strategic goals.

Project Management

is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. It's a temporary endeavor with a defined beginning and end, undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.

Business Process Management

activities can be grouped into six categories: vision, design, modeling, execution, monitoring, and optimization. Functions are designed around the strategic vision and goals of an organization. Each function is attached with a list of processes.

Requirement Management

is the process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. A requirement is a capability to which a project outcome (product or service) should conform.

eTom Modelling

The eTOM (enhanced Telecom Operations Map), published by the TM Forum, is a guidebook that defines the most widely used and accepted standard for business processes in the telecommunications industry. The eTOM model describes the full scope of business processes required by a service provider and defines key elements and how they interact.

Quality Assurance

refers to the planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.

Change Management

is an approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at helping change stakeholders to accept and embrace changes in their business environment.

Information Architecture

is an emerging discipline and community of practice focused on bringing together principles of design and architecture to the digital landscape. Typically it involves a model or concept of information which is used and applied to activities that require explicit details of complex information systems. These activities include library systems and database development.

Customer experience systems expertise

Customer experience systems are integrated business and operational support systems (BSS/OSS) that particularly address service providers' mandate of focusing on the customer experience.